IT Support / Consultation

SANNA is committed to providing the highest quality IT consulting services and solutions to the SME, corporate and public sector. We are committed to providing our services and consultants at the most competitive rates in the marketplace. We are committed to hiring and retaining the very best talent available. We are committed to become your long term valued partner, not just a vendor.

We understand the sales, recruiting and delivery processes of a successful service organization which in turn makes you, our partners, successful. SANNA's Advisory Panel consists of 15 years or even more IT support and solution experience of former IT service companies or international companies.





Monthly Computer Support Plan

 

HM580 PLAN
PLAN$588

HM680 PLAN
PLAN$688

>HM988 PLAN
PLAN$988

Support PC QTY

Below 5

Below 10

Below 15

Charge

Prepay for 12 months

Onsite Support(Annually)

12 Times

12 Times

24 Times

Network Equipment Inspection

Not Included

2 Times

3 Times

Dispatch Arrangement

Make an Appointment

Emergency On-site Service

Y

Y

Y

Make an Appointment

Y

Y

Y

Technical Support Hotline

Y

Y

Y

System firmware Update

Y

Y

Y

Remote Support Service

Opinion

Opinion

Opinion

Regular Data Backup

Y

Y

Y

IT Management

Y

Y

Y

Service Reports

Y

Y

Y

Server Maintenance

Not Included

Opinion

Opinion

Hotline: 31880525

Email: sales@sanna.com.hk

*** For Server installation, upgrade..etc ﹕Opinion

 



Service Areas

Service Coverage:

  1. Disk defragmentation、Clean up files and Hard disk checking.
  2. Files and Printer sharing configuration
  3. Remove Virus, Spyware and Trojan Horse
  4. Email and internet configuration
  5. Improve Computer Effectient
  6. Regular patch and firmware update
  7. IT and computer consultation
  8. Provide data Backup Solution

Details:

  • Support hours from 9am to 6pm from Monday to Friday, require appointment for SAT or SUN.
  • Maintenance service is not including software, data lost or hardware damage.
  • In case of Tropical Cyclone Warning Signal No.8 or above or Black Rainstorm Warning Signal is hoisted on the business day, the office will remain closed for the whole day unless the Tropical Cyclone Warning Signal or Black Rainstorm Warning Signal is lowered at or before 12pm.
  • Maintenance service doesn't cover the hardware damage or human error.
  • Client pay for the new hardware, software and license if need to perform upgrade or replacement.
  • Maintenance service is not including computer peripherals, such as monitor, external harddisk, scanner, digital camera..etc.

Please contact us for more information.